To top
 

We are Information eXperience Specialists

We measure our success by our clients' customers' experience.

WHO WE ARE - We are Information eXperience Specialists.

Our team comprises seasoned professionals valued for their expertise and ability to deliver as committed.

We offer innovative solutions for information development and interactive communication exchange through consulting, collaborative information design, development, management, fulfillment and evaluation for advanced products and systems in complex domains.

DEFTEC supports various products and services and strives to enable our clients to provide the best-in-class total product experience to your users. We help you get started, provide consulting support along the way, design and implement your information solution, and provide ongoing support and training, if needed.

We pride ourselves on our team’s ability to deliver exceptional results in fast-paced, dynamic environments requiring disciplined, yet agile management.

 

DEFTEC is a global supplier of product information related services. We have offices, virtual offices, and employees housed at client locations worldwide, providing local presence and global strength to our customers. Click the image to view our global footprint.

Barbara Reeder - CEO of DEFTEC

Barbara Reeder

CEO (ACTING) PRESIDENT, GS

With 25+ years sales, marketing and executive management experience in government and commercial arenas, Ms. Reeder demonstrates a unique ability to understand challenges, requests and proposals, design and implement solutions.

X
Tamás Rasch - President of DEFTEC

Tamás Rasch

PRESIDENT, ENTERPRISE SOLUTIONS

Mr. Rasch is a trusted advisor for knowledge excellence and his valued experience in business development applies not only to growth from the sales and management of solution delivery for hallmark accounts, but also through astute merger and acquisition management.

X
George Varchetta - Controller of DEFTEC

George Varchetta

CONTROLLER

An accomplished, well rounded Controller and Financial Professional with over 10 years of experience in Federal Government Contracting and in commercial and manufacturing business, Mr. Varchetta has a very strong background in Accounting and Finance.

X
Jodi Hamrick - Director of DEFTEC

Jodi Hamrick

DIRECTOR; RESOURCE MGMT. & ADMINISTRATIVE SERVICES

With 20 years of work in the business world, Ms. Hamrick brings to DEFTEC a wide range of experience from project and operations management through contract management to HR, finance and business administration.

X

The DEFTEC team comprises seasoned professionals valued for their expertise and ability to deliver innovative solutions, rapidly and with repeatable quality. DEFTEC specializes in effective information exchange in complex and challenging communication environments. Specifically we bring the proper technical expertise required for rapid acquisition and management of weapons systems and programs. We do this through a combination of tools that DEFTEC has developed for Test and Evaluation with emphasis on developmental test, training development and implementation, gamification of complex strategies and security. DEFTEC has considerable expertise in Electronic and CYBER Warfare, C-IED, counter-terrorism, institutional security, and advanced weapons systems.

DEFTEC provides services and solutions to the USA Federal Government under the following contracts:

Prime Contracts
(click the contract title for full content)
Seaport Enhanced
US Army JIEDDO / DT&E
Sub-Contracts
Joint Test and Evaluation
- Prime: Bevilacqua Research Corporation (BRC)
AMCOM Express
- Full and Open Technical
  - Prime: SAIC
- Small Business and Technical
  - Prime: COLSA
Technical Area Tasks (TAT) Support Services IDIQ
  - Prime: ManTech International Corporation
  - WRAIR (Walter Reed) Task Order

DEFTEC provides services and solutions to corporate clients. We specialize in maximizing the value of product knowledge and develop best-in-class product experience. Our mission at DEFTEC is to enable companies to provide this ultimate total product experience through the deployment of use-case driven product, support, and training information.

We do not think out of the box - instead, we don’t believe in the box. By remaining focused on the success of our clients, we commit ourselves to developing comprehensive solutions to achieve measurable results with efficiency and skill.

Our dedication is to be in front of the curve for the adoption of new technologies and methodologies in order to ensure that our clients always receive long-term, innovative solutions for their business challenges.

We ensure the highest quality in every project for succes and high customer satisfaction. DEFTEC applies trusted project methodology in all projects, and our operational processes are regularly checked and improved on a need basis.

DEFTEC EUROPE holds an ISO 9001:2000 certificate. This certificate proves our focus on processes and our commitment to delivering services of the highest quality. Our management system is an integral part of all our projects and deliveries and is under continuous improvement. We run internal and external audits and utilize customer satisfaction surveys in this self-development.

DEFTEC commits to the following values to guide corporate decisions and business deliveries:

DEFTEC commits to the following values to guide corporate decisions and business deliveries:
 
Respect for employees
 
Respect for clients
 
Commitment to excellence
 
Teamwork
 
Trust and responsibility

By executing these values, DEFTEC strives to set a standard of excellence as a customer-focused team that will reward our customers, stakeholders, and all of our employees as well.

We offer great opportunities to talented and commited individuals. We support, trust and respect our employees as we believe that they are our most valuable resources and that our team is the solid basement for our success and growth.

We appreciate contribution from every employee. DEFTEC culture is characterized by openness, ability to seek and use opportunities, willingness to do well in our jobs and a desire to have fun together.

We foster an environment of learning and growth enabling our team members to excel their skills for professional development while also spreading and sharing their own expertise around the organization.

Be challenged and take responsibility; be part of our success!
To apply, please send your profile to hr@deftec.com.

CONSULTING - We offer strategies and techniques to revitalize content and processes.

DEFTEC consultants and information experience specialists offer strategies and techniques to plan, develop, manage, and deliver relevant and contextual information to users - when, where and how they need it.

Our aim is to improve the business growth of our clients through reengineering content, information infrastructure, and streamlining content-related operational processes, as well as by applying innovative technological solutions in information management.

We can help you with:
 
Information effectiveness and impact analysis
 
Content-related business process mapping and improvement
 
Information architecure, re-use, usability, and human interaction analysis
 
Content creation and delivery benchmarking against industry standards and direct competitors
 
Information strategy and implementation plan development
 
Legacy content and migration strategy and plans, automation
 
Compliance to global standards (XML, DITA, S-1000D, ISO)

MANAGED SERVICES - We provide global support in a multisite business model.

We strive towards improving the value and usability of products and processes in multi-discipline, technical communication. Our solutions provide our customers with clear advantages in terms of competence, cost efficiency, and high quality. We provide actionable content and knowledge to satisfy the user’s need for relevant, contextual information - when, where, and how they need it.

The DEFTEC managed services model focuses on delivering best-in-class product experience and provides tremendous competitive advantage. It includes foundational Software-as-a-Service (SaaS) technologies to allow our clients to minimize up-front investment when migrating to a single source environment and it provides a fully scalable architecture that handles the fluctuation of capacity needs. This approach, while realizing cost efficiencies, helps our customers improve their return on content investment.

DEFTEC utilizes a mixed blend of highly-skilled staff that is geographically dispersed to maximize cost efficiencies as best as possible for our clients. Our clients enjoy cost savings without sacrificing quality.

We support our customers by keeping content and communication in one place, in many cases in a hosted and managed environment with the features you need, so you can focus on your work, not your IT budget.

TECHNOLOGY - We deliver excellence and efficiency through innovative technology.

We provide foundational Software-as-a-Service (SaaS) technologies to allow our clients to minimize the up-front investment when migrating to a single-source environment and provide a fully scalable architecture that handles the fluctuation of capacity needs. We offer our solutions as a packaged, managed service to encompass all information needs or as a cross section of menu services to focus on specific challenges.

Working with leading technology companies, we apply state-of-the-art XML-based single-source information engineering, using the DITA methodology. This approach can enable clients to achieve up to 70% content re-use and a high level of content consistency across products and functions (product information, learning solutions, on-line help, marketing content, sales support and interactive user communication). To bring the best solutions to clients, DEFTEC develops proprietary technologies and partners with innovative solution creators.

As digital, social, and mobile content needs continue to grow, we remain committed to helping our clients succeed across geographies, platforms, and channels.

We provide enabling technology solutions for:
 
Editors, on-line help, and illustration tools
 
Content management, versioning
 
Publishing environment, including fully searchable portals
 
Stylesheet and transformation development

CONTACT

DEFTEC International Headquarters
200 Westside Square
Suite 601
Huntsville, AL 35801

844-4-DEFTEC (844-433-3832)
256-715-9901
DEFTEC Europe
Westend Business Center
22-24 Váci Street, Floor 7
Budapest, Hungary H-1132

+36-20-482-6363
DEFTEC India
No.192, Whitefield Road
Mahadevapura, Bangalore, Karnataka
560048, India

 

If you would like to get more information about our services and solutions, click CONTACT US, submit the form that appears, and a member of our team will be in touch with you shortly.

CONTACT US

X

How can we help you? Get in touch with us!